FAQ

How can I place an order?

To place an order, select the items you want, add them to your cart and follow the instructions to checkout. You will need to enter your shipping address and payment information to complete the order.

Which payment methods are accepted?

We accept credit cards (Visa, MasterCard, American Express), PayPal, Sofortüberweisung, and bank transfers.

How can I track my order?

After successfully completing the purchase process, you will receive a confirmation email from us. After your order has been dispatched, you will receive an email with a tracking number. You can track the status of your delivery on the shipping provider's website.

How long does shipping take?

Due to high demand and because we source some products from overseas, we have a processing time of approximately 3-7 days. After the order has been successfully processed, we will send the package to your specified delivery address. The delivery time is therefore usually 15-21 working days.

How can I return an item?

To return an item, please contact our customer service to obtain a return number and follow the return instructions.

Is there a contact form?

Yes, you can also contact us via the contact form on our website. Enter your request and we will get back to you as soon as possible.

How much are the shipping costs?

We offer free shipping on all our products.

Does free shipping apply to all products?

Yes, free shipping applies to all products unless explicitly stated otherwise.

What happens if I am not at home when the delivery is made?

If you are not home when the delivery is made, the delivery person will usually leave a notice with instructions for redelivery or pickup at a nearby pickup location.